What is Platform One, and why does it matter to me?
To gain access to the JFAC Portal, all users need to create a Platform One Single Sign On account. Platform One (P1) is similar to the Apple App Store - they host our application's code and data, verify security protocols, and provide login authentication. Platform One applications are approved by the Department of Defense and can be accessed from a military computer, personal computer, or personal mobile device.
P1 is the way JFAC can confirm that someone logging in 1) has the appropriate security credentials and 2) is who they say they are. Both of these steps are critical for JFAC's ability to host IL2 (Unclassified) and IL4 (CUI) level content.
Learn to Win has created a great instructional video to walk you through the Platform One Onboarding and Registration process.
Step One - Ensure CAC is Connected
Ensure your CAC is connected and is being read by your computer.
Step Two - Download Multi Factor Authentication App to a Mobile Device
Note: Setting up MFA is optional. If you choose to not enable MFA, you will always need to your CAC to log in. If you do not want to set up MFA, proceed to Step 3 and do not enter a password on Step 5.
After you link your P1 account to your CAC during initial authentication (instructions below), you can access P1 without your CAC (i.e. on your personal computer/mobile device), but you need to set up Multi-factor Authentication (MFA) on a smart phone.
If you already have a Platform One account with MFA set up, skip to Step 8.
To set up MFA, download a MFA application like Google Authenticator, Duo Mobile, Microsoft Authenticator, or Authy. All of these apps are free in the Apple or Android apps stores. Most users choose Google Authenticator, but if you have an MFA application you already use, that's likely easiest to set up. MFA is not possible through text-message verification. You can set up your MFA application on your personal or government device, whichever is approved or more appropriate.
Step Three - Navigate to Platform One
On your device, use Google Chrome or Microsoft Edge to navigate to: https://login.dso.mil/
To ensure no issues with cookies or browser caching, you can choose to access the registration portal in a private browsing window.
Make sure to have your CAC plugged in before beginning this step!
NOTE: You cannot access this link from Internet Explorer
Step Four - Begin Account Creation
To access Platform One for the first time, you will need to set up an account.
Click "Create One Now" to begin creating your account.
Step Five - Create Account
Fill out the form, providing all of the following information:
- First and Last Name
- Pay Grade (drop-down)
- Unit, Organization, or Company Name
- Username (your choice, but cannot be changed later)
- Email (your government, military, or business/contractor email address)
- Access Request Notes (leave blank)
- Password (12 characters minimum, 2 special, 1 uppercase, 1 number). If you do not wish to set up MFA, leave the password field blank.
- Re-type password
Click "Register" once you have filled out all the fields.
Step Six - Set up Multi-Factor Authentication
This step is optional only if you did not enter a password on the registration form. On your computer, you should see a screen with a QR code.
Open your authenticator app on your personal device and click "Begin Setup" and then "Scan Barcode".
NOTE: You may need to give your authenticator access to your camera.
Scan the QR code presented on your computer screen.
Enter the six digit code from the authenticator app into your computer. You may also name your device if you wish. Click "Submit".
Now, your P1 account is linked.
Step Seven - Email Verification
Check your email inbox. You will receive an email form "DoD Platform One" containing a verification link.
Click the link in the email to navigate back to Platform One which will link your email to your account.
NOTE: If you click the link and do not return back to the P1 page, delete the "noclick" part of the URL and hit enter.
Step Eight - Finalize Email Verification
Validate your email address by selecting "Click here to proceed".
On the next screen, click "Back to Application".
Step Nine - Install Appgate (optional for NIPR users)
For those accessing JFAC outside of NIPR (ie, on a personal phone or computer), installing the VPN Appgate is required.
Instructions for Appgate setup are at this link: https://helpcenter.gamewarden.io/integrations-access/appgate/
Appgate needs to be setup on every non-NIPR device accessed. When a session expires, you will need to re-authenticate, so it is recommended to bookmark the link above to access the code mentioned in step 5.
Step Ten - Navigate to the JFAC Portal and Sign In
In your browser, navigate to the link appropriate to your role:
- Full Portal (IL4, CUI) - https://jfac.apps.dso.mil
- Limited Portal (IL2, U) - https://jfac-il2.apps.dso.mil
If your CAC is plugged in, you should be able to authenticate without further action. Otherwise, enter your P1 username (or email) and password. Then, click "MFA Log In", enter the 6-digit code in your authenticator app, and click "MFA Log In".
If you are accessing outside of NIPR, you will need to authenticate with Appgate prior to navigating to the login URL.
You now have access to Platform One. You can access all P1 applications from your government or personal computer with CAC or access some applications (like the JFAC Portal) with a mobile device and MFA.
Platform One FAQs and Troubleshooting
When I go to The JFAC Portal, the page doesn't load and shows a "This site can't be reached" error screen
If you are accessing the JFAC Portal outside of NIPR (ie, a commercial, home, or cellular data source) you must install the DoD-approved VPN called Appgate. Appgate needs to be setup on every non-NIPR device accessed. When a session expires, you will need to reauthenticate, or else you will see the same error message.
I clicked on the login URLs, but I don't have a Platform One account. How do I gain access to the JFAC Portal?
To gain access to the JFAC Portal, all instructors and learners need to create a Platform One Single Sign On account. Platform One (P1) is similar to the Apple App Store - they host our application's code and data, verify security protocols, and provide login authentication. Platform One applications are approved by the Department of Defense and can be accessed from a military computer, personal computer, or personal mobile device.
I submitted my registration for a Platform One account, but I haven't received the authentication email.
Sometimes the email takes 3-5 minutes to arrive, and you should also check your spam folder. The email will come from email@example.com. There is a chance you mistyped your email address in the registration process. To check which email you used, go to login.dso.mil. If your email is incorrect, you can edit your email and have the authentication resent.
If your email address is correct and after 5 minutes you have not received an email, please reach out to the Platform One support team at: firstname.lastname@example.org
I forgot my Platform One password. What should I do?
Click the "Forgot Password" button on the bottom right of the login screen to reset your password.
I received a “account already exists” but cannot access, what is the best way to reset my account?
Click the "Forgot Password" button on the bottom right of the login screen to reset your password or contact email@example.com
I created a Platform One account, but when I click the login link, I get a screen that says "Your account has not been granted access to this application group yet"
If you are seeing this screen, most likely you did not link your CAC correctly or your CAC is expired. For support linking your CAC, contact Platform One support: firstname.lastname@example.org
Common Portal Problems
- Black screen and an error message
- White blank screen
- Portal loads but has no data (page looks empty)
- Error Message: "Unauthorized: Sorry, but we could not verify your identity for this access request."
- Error Message: "Oops, your session has expired. Please try again."
For any of the issues listed above, try the following steps in this order:
Force a reload without cache
- On JFAC Portal tab, hold down 'shift' and click the reload button (or press shift+f5)
- You may have to try this a few times
Clear Your Platform 1 sessions
- Go to login.dso.mil and click the 'sessions' tab
- Clear any existing sessions and try again
Clear your browser cache
- In Chrome, go to Settings > Privacy and security > Clear browsing data Click 'Clear Data'
For further help accessing JFAC, send an email to email@example.com